You’ve got questions about forms2 and we’ve got answers! Here are some frequently asked questions our team members have put together to help you understand a little more about what we do here.
Failure of a server instance within the primary data centre is handled by Azure’s load balancers, with the problem instance recycled and/or removed and replaced with a new instance.
In the event that the entire data centre were to have a critical failure, then switchover to our secondary centre is a manual process, as we need to perform a full assessment of the issue first to ensure there is no simple workarounds to keep the existing primary centre presence available.
If we determine that a move to our secondary centre is required, then switchover will be initiated manually to meet our target recovery objectives.
Yes. All data is replicated to a second regional data centre which differs by geographic location.
We run multiple server instances at all system tiers, including database (which is replicated).
Failure of a server instance within the data centre is handled by Azure’s load balancers, with the problem instance recycled and/or removed and replaced with a new instance.
By default deleted entries and data sources are accessible for 30 days and can be recovered from the Trash Can. Retention periods can be set from your Organization Setup page.
If restoration of a specific record or artefact more than 30 days old is required by a customer, this can be performed online via a per request basis and is chargeable work.
There is no impact on the platform or customer account.
Any customer restore in any non-disaster scenario must be requested and scheduled with our support team. Turn around is between 1 and 2 business days.
We retain database point-in-time backups for 30 days and general file backups for a similar period.
All aspects are multi-tenanted, so backups are taken across the entire customer base.
We run complete file backups every 24 hours and benefit from Azure database point in time backups taken every 5 minutes.
Yes, we perform recovery checks and tests annually.
Our RTO is 4 hours, with RPO being 1 hour.
We don’t provide such metrics to customers, aside from availability and response timings as per our status page on status.forms2mobile.com.
