You’ve got questions about forms2 and we’ve got answers! Here are some frequently asked questions our team members have put together to help you understand a little more about what we do here.
As a customer of forms2, your financial support helps us run a sustainable business. We are not a venture-backed start-up, we’re privately funded and intend to keep it that way. We’re not here to make high returns for our investors at the expense of a sustainable business model. No. We’re here to build a highly sustainable business for you, our customers.
A Sustainable Business Model.
Sustainability means more than just keeping the lights on though. Yes, we have hosting costs, traffic costs and other resources that are needed. We also have a team of highly experienced humans who come to work every day with the sole purpose of building and running a platform that keeps your field teams connected with the information they need, when they need it most. To achieve this, we are constantly looking for ways to improve, that’s why we invest in research and development as well as support services. We don’t just invest in our technology – we invest in our humans too.
Transparent and Fair Pricing.
We’ve designed our pricing model to be fair, flexible, transparent and above all, cost-effective and affordable. You pay for the value and service you get in return. For self-serve customers, we can keep our overheads to a minimum and pass our savings on to you while still providing high levels of service and support. Enterprise customers typically have different needs such as traffic, connectivity, integration and human resources. Our Enterprise pricing reflects the resources required, and how we support the needs of larger customers.
We Support You Through Your Journey.
Large or small, simple or complex. Whether you are building a simple timesheet or safety check, or you’re building something more complex that is integrated with multiple systems with various workflows or process steps. Every single customer receives the same high level of support they need to achieve their goals. To accomplish this every member of our team receives ongoing training to ensure they give you, our customers, the best level of service possible.
Research & Development.
Since we launched forms2 in 2013 we’ve grown steadily and consistently. That is thanks in no small part to you, our customers. As your needs have evolved over time, we’ve invested in the development of our platform to ensure its evolution meets and exceeds those needs. We’ve also added a few extra tools that have helped people achieve more than they first imagined.
The Sum of it all.
To sum up, we’re enjoying the journey with you. We’re guided by you and your requirements. Most of all, we love seeing how each and every one of you can shape and build mobile apps in a way that suits you. Thanks for being with us.
If you are located within the UK, VAT will be added. You will be able to add your company VAT number and a VAT invoice will be issued.
If you are located in the EU and have a valid VAT/Tax number then tax will be reverse charged meaning you will need to account for this to your local tax authority.
If you are located anywhere else in the world then VAT/Tax will not be added.
For further information please see the European Commission website. http://ec.europa.eu/taxation_customs/business/vat/eu-vat-rules-topic/where-tax_en
Multiple users can access their individual accounts on each device. Once you and your team have set up your accounts on a single device, simply enter your own password and you’ll be logged on as you!
We understand that many users may have more than one device they use on a regular basis (phone, tablet, maybe another tablet!). That’s why each Standard user account can run on up to 2 devices, and Premium users can run on up to 3 devices, allowing you to use a device that is most appropriate to you at the time.
At the end of your trial, you can purchase user accounts by credit card. Your trial account will automatically be transitioned to a paid account. All apps, forms, data sources etc that you have created will continue to work as you have built them.
Yes! You get a fully functioning trial account with ALL available features free for 14 days and for up to 4 team members with Premium licenses. No credit card required. Build unlimited mobile forms and apps, connect to your existing systems, send outputs and get reports. Build and test a fully working proof of concept solution for your field teams.