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GDPR, Privacy and Data Protection

Information about our privacy & General Data Protection Regulation efforts

The European General Data Protection Regulation (“GDPR”) legislation introduces a new set of rules for the processing of personal data. GDPR is the most modern and fully integrated legislation on data privacy, and the applicability of the GDPR does not stop at the borders of the European Economic Area (“EEA”).

forms2mobile has embraced the requirements of GDPR, and we consider GDPR to be the benchmark for our privacy and data protection efforts. Below you’ll find information about GDPR, as well as answers about data protection and privacy at forms2mobile, for your convenience.

You should also consult our Privacy Policy and Terms of Use for further details on these topics.

Why GDPR should matter to you

GDPR modernises outdated privacy laws and impacts your organisation if you collect or process data in or from Europe.

If you’re based in Europe, or you work with persons that are in Europe, then you likely need to comply with GDPR.

Significant fines of up to €20,000,000 or 4% of global annual turnover, whichever is greater, could be levied on you if your organisation is impacted and is not GDPR compliant.

How to prepare for GDPR

If your organisation is impacted by GDPR, then you need to make sure you are compliant with the legislation before it commences on 25 May 2018.

The good news is that we make it easy to use forms2mobile in a GDPR-compliant way!

The following steps are recommended as a means to achieving compliance.

NOTE: We’re not lawyers! If you’re unsure about your compliance status, seek legal advice.

Review your vendors and data flows

Make a list of your software and other vendors, and document the data flows across your business, what type of personal data you collect and who has access. It’s likely that you will need to put in place agreements that assure data protection with any vendors you submit personal data to.

Review the forms2mobile DPA if applicable

If you’re an forms2mobile customer and are considered to be a data controller under GDPR, then you should review our online Data Processing Agreement(DPA) as it applies to you. The forms2mobile DPA incorporates with our Terms of Use so, by having acknowledged our Terms of Use and continuing to use forms2mobile, you’re already accepting our DPA.

Should you need to explicitly sign a data processing agreement with forms2mobile, then please email us at

Identify and mitigate your risks

Perform a risk assessment within your business to identify any gaps that need to be addressed for meeting GDPR compliance.

Implement your compliance ongoing

Plan and implement your GDPR compliance activities ahead of the May 25, 2018 deadline, and then ensure that compliance continues thereafter as an ongoing discipline for your organisation.

Common questions about GDPR and privacy at forms2mobile

“GDPR” or “General Data Protection Regulation “(EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) is the new European privacy legislation.

It aims to harmonise legislation throughout the EU with the intention to:

  • increase the general awareness of data privacy,
  • allow individuals to take control over their privacy and their fundamental rights, and,
  • strengthen security requirements throughout companies and organisations.

GDPR goes into effect on 25 May 2018 and applies to:

– all organisations established in the European Economic Area (“EEA”)

– to organisations, whether or not established in the EEA, that process personal data in connection with either the offering of goods or services to natural persons in the EEA or the monitoring of behaviour that takes place within the EEA.

Thus from the moment there is processing of personal data in the EEA, or from the moment a person located in the EEA is referenced, GDPR will apply (regardless of whether the processing entity is located in the EEA).

forms2mobile is a company registered in the United Kingdom, with offices and personnel based within the United Kingdom.

forms2mobile provides a solution for rapidly creating data-driven business apps on mobile and desktop devices, all with no programming required.

This enables businesses to reduce paper, enhance productivity and improve accuracy in a wide variety of industries and field usage scenarios.

forms2mobile platform provides an “end to end” platform for creating custom business apps, securely capturing and accessing data through these apps, safe cloud-based storage of data, and connection/integration of data with other external services.

forms2mobile is offered as “Software as a Service” (“SaaS”), which is a licensing and delivery model where software is centrally hosted and made available to multiple customers over a network, including through interacting applications (including mobile/desktop apps, web browser, and/or connectors to third-party systems).

Personal Data (as defined by GDPR) is only processed by forms2mobile under the control and direction of forms2mobile customers.

forms2mobile customers decide the nature of data being captured and stored, and they choose which individuals interact with the forms2mobile Platform (thus in turn whose personal data is captured and processed).

It is thus you, as a forms2mobile customer, that legally acts as the “Controller” as defined under GDPR.

forms2mobile provides the means (the forms2mobile Platform) for forms2mobile customers to capture data and interact with their respective users, clients and other parties.

As such, forms2mobile is only processing personal data for, and on behalf of, forms2mobile customers as a “Processor”, as defined under GDPR.

The only case where forms2mobile acts as a Controller is during a limited set of direct interactions with forms2mobile customers (these being governed by the forms2mobile Privacy Policy).

forms2mobile has undertaken a number of initiatives to meet GDPR requirements:

Hosting of ALL customers exclusively within EU data centers

All data for all customers is hosted within our cloud partner’s (Microsoft Azure) West Europe (Amsterdam) and North Europe (Dublin) data centers.

Encryption of data at rest and in transit

All data stored within the forms2mobile Platform is encrypted on our servers, be this within a database, storage service or file backups.

All data transport between servers, services and/or devices (both internally and externally) occur exclusively over SSL encrypted transport protocols.

Dedicated GDPR and Privacy Information page

We have created a dedicated webpage (you are reading it now) with detailed information about forms2mobile’s privacy efforts at


Data Processing Agreement (DPA)

forms2mobile provides a standard DPA The DPA clearly outlines the data processing terms between forms2mobile and a customer. If you require a signed DPA please email us at

This allows forms2mobile’s European customers to provide the signed DPA to auditors demonstrating that the forms2mobile Platform is used to process data in a way that meets their GDPR compliance obligation.

“Is Personal Data” flags for data entities in the platform (e.g. forms and data sources)

The forms2mobile Platform now provides new checkbox options to allow forms2mobile customers to flag/identify data fields that contain personal data.

This, in turn, allows the forms2mobile Platform to anonymise these fields when data leaves the forms2mobile Platform (e.g. via manual export, connector integrations, and/or the forms2mobile Platform API).

Careful vetting of sub-processors

Each sub-processor of forms2mobile is vetted by our team in the areas of security, contractual terms, data processing agreements, and EU standard contractual clauses / Privacy Shield.

Up-to-date contractual documents/privacy policies

Our contractual documents have been updated to contain necessary GDPR provisions, including data processing agreement, end-to-end confidentiality and privacy policies.

Product Development

All new forms2mobile Platform functionality that is introduced from May 2018 onwards will include consideration of the following:

  • the GDPR principles of “privacy by design” and “privacy by default”,
  • giving flexibility to all customers while remaining within GDPR guidelines
  • keeping all changes as simple as possible

If forms2mobile’s processing of personal data for your organisation falls within the material and/or territorial scope of GDPR (articles 2 & 3), the legislation (GDPR article 28) requires that this processing occurs under a Data Processing Agreement (DPA).

The forms2mobile DPA is provided online and incorporates with our Terms of Use so, by having acknowledged our Terms of Use and continuing to use forms2mobile, you’re already accepting our DPA. You can reference our DPA if you need to show auditors that your use of forms2mobile meets your GDPR obligations in terms of the data that we process on your behalf.

If your organisation requires that you execute an explicitly signed data processing agreement with forms2mobile, please email us at

For registered users on the platform, basic contact information is processed (i.e. direct identifiable personal data such as e-mail addresses or name) as well as minimal device information, connection information and geolocation.

Other personal information may also be processed by the forms2mobile Platform through data captured and stored by forms2mobile customers.

While it’s not up to us to control what data we receive, this can include items such as contact information, IP addresses, and other data.

We process customer-submitted data as part of our contractual obligation to our customers, and in accordance with applicable laws, including the GDPR.

We use certain sub-processors to assist in providing the forms2mobile platform to customers. A sub-processor is a third-party data processor engaged by forms2mobile, that has or potentially will have access to or process customer data (which may include personal data).

Our list of current sub-processors is available here.

forms2mobile production (live) environments

  • Registered users
    • All personal data relating to a user is either deleted or anonymised within 7 days of the user deletion action. The 7 day period allows for fast recovery if the deletion was accidental.
    • For the avoidance of doubt, deactivation of a user account does not remove the account or its personal data; the account is simply archived.
  • All other data entities
    • This is determined and configured by forms2mobile’s customers, based on their own agreements with data subjects in turn.
    • The forms2mobile Platform provides customers with functionality to delete data entities as needed.

forms2mobile backups

Backups are performed on a regular basis and are kept in encrypted, secure storage for up to 60 days.

This means that items deleted in production environments are available for restoration from backups for up to 60 days thereafter.

forms2mobile test/development environments

Data is occasionally extracted from production to development/testing environments for support, testing and debugging purposes.

When this occurs, personal data is anonymised in order to assure privacy.

Personal data stored on the forms2mobile Platform may be visible to:

  • forms2mobile customers
    • Depending on their assigned access permissions, users can view and access personal data collected and/or stored within their forms2mobile customer account.
  • forms2mobile employees & contractors
    • All employees & contractors are trained and contractually committed to following forms2mobile’s privacy, security and data protection practices.
  • Sub-processors
    • We work with carefully selected services to provide aspects of the forms2mobile platform and may process data with these services as necessary to provide forms2mobile platform services.
  • Other third parties if required by applicable law or where forms2mobile has a good-faith belief that such disclosure is reasonably necessary to:
    • (a) protect the safety of any person from death or serious bodily injury, or
    • (b) prevent fraud or abuse

Access only occurs to the extent and limited to, such personal data as necessary for that specific purpose of the respective party.

The forms2mobile Platform is hosted in Europe. All customers are hosted exclusively within our West Europe (Amsterdam & Dublin) datacenters.

As such, all data captured and/or stored on the forms2mobile Platform for all customers will remain within the EEA by default.

forms2mobile only exports personal data outside of the European Economic Area (“EEA”) if and when required by:

  • a respective sub-processor for the correct functioning of the service they offer (e.g. push notifications),
  • other recipients, only to the extent required to support the correct and/or compliant functioning of the forms2mobile Platform

Where data export occurs, forms2mobile ensures that such export occurs under the adequacy decisions as allowed by GDPR (EU-US Privacy Shield, binding corporate rules, applicable EU standard contractual clauses, such other methods as allowed per the GDPR), and keeps the exported data to a minimum as necessary.

forms2mobile also provides software features to forms2mobile customers which allows them to anonymise personal data upon export out of the forms2mobile Platform.

You have the right to access information held about you. Please write to us at the address below and we will compile the information.

Oaktree Court Business Centre
Mill Lane
CH64 8TP

Registered administrator users may be contacted by forms2mobile with news or offers about the forms2mobile Platform.

This communication can be unsubscribed at any time by the user.

forms2mobile does not use personal data processed through the forms2mobile Platform for direct marketing purposes, nor does the forms2mobile Platform employ automated decision-making processes/techniques which create or deny rights to individual persons.

We only process personal data under instruction and under control of the forms2mobile customer for the purpose of the forms2mobile Platform solution.