No Code App Builder: How Financial Experts Partnership Used forms2’s No-Code White-Label App builder and Digital Forms for Insurance Data Collection
In this case study for digital foms and white-label no-code apps example we’ll show you how Financial Experts Partnership, an insurance specialist for the Polish market, used forms2’s no-code white-label app, and online form builder (digital forms), to create a simple, automated way of collecting and processing data, to turn complex workflows into quick, secure forms that improved data quality, speed and customer experience whilst remaining insured and compliant with international laws.
Challenge Summary: Data Collection Process
Financial Experts Partnership had a data collection process that was slow, paper-based for health and life insurance policies in the Polish market. Brokers had to re-enter client data multiple times for each policy, resulting in data errors, slow processing and compliance issues, especially with bilingual requirements in Polish and English. Faster and more accurate data capture and streamlined workflows were needed to meet growing customer demands. They also wanted GDPR-compliant digital forms.
Solution Summary: Create Digital Forms
Our platform specialists at forms2 helped them navigate the no-code white-label app platform and online form builder which allowed Financial Experts Partnership to create a multi-step digital form that captured client data once and auto-filled all necessary forms so they were totally insured and information captured was accurate. This eliminated duplication and allowed brokers to generate full compliant policy documents in an instant. The multi-language support ensured all documentation was available to clients and partners in their preferred language, improving accuracy and speed.
Plus, the mobile forms can be used on mobile devices so users can access digital forms on tablets and smartphones, making it even quicker to capture data and then recall it.
Results Summary: Collected Data
The digital transformation saved 2 hours per client quote and Financial Experts Partnership could handle 50% more clients per day, 10 to 15 quotes. This means 10 hours per day and 50 hours per week, effectively an extra full day per week for brokers to chase new business.
Better data, faster document delivery and a smooth customer experience made operations more efficient, a cost-effective and scalable solution by managing form data in one place.
They used forms2 to create a robust white-label digital insurance platform that worked for them and their clients.
The Challenge Expanded
Traditional Insurance Data Collection Issues Weren’t Working!
If you’re reading this, you know that traditional insurance data collection methods are paper based, unreliable and they just take forever to fill out and then put into your back end tech stack! Paper forms are time consuming to fill in and require manual data entry, resulting in delays, missed information and increased administrative costs when staff have to work overtime to fill in data or chase up information on forms that aren’t filled out correctly.
The process is prone to errors, paper forms can be incomplete, illegible or incorrectly transcribed into digital systems. This inaccuracy can compromise data and compliance, risk for the insurance company and the policyholder. Paper foms are not GDPR compliant, digital forms are!
One of the major downsides of paper forms, (and a major reason for switching from paper to digital forms) is the fact paper forms are not accessible to all policyholders, especially those with disabilities or limited mobility, creating a barrier to service. The environmental impact of paper forms is another big issue, they contribute to deforestation and produce waste, making them unsustainable in the long run. These challenges highlight the need for a faster, more accurate and eco-friendly way of collecting data in the insurance industry.
Financial Experts Partnership, an insurance specialist for the Polish market, had this slow and repetitive data entry and document processing which I’m sure you can empathise with. Brokers were re-entering client data – name, date of birth, health details – multiple times across multiple paper forms, resulting in delays and errors:
- Data Duplication and Errors: Re-entering the same data multiple times for multiple policies meant errors in form fields that compromised compliance and data integrity.
- Long Processing Times: Client visits and post-visit processing took hours because of manual data updates. This slowed down policy completion and reduced the number of daily appointments brokers could do.
- Compliance and Bilingual: Polish-English translation and client confirmations added time and complexity, further impacting customer service and policy accuracy.
A fast, accurate and compliant solution was needed to support Financial Experts Partnership’s growing client base.
The Solution
Financial Experts Partnership used forms2’s no-code white-label platform to create an automated solution for health insurance digital forms and health insurance no-code apps with clear time and cost savings – here’s what they built:
- Multi-Stage Digital Forms with Auto-Population: Brokers entered client data once in a “parent” app and the system auto-filled this data across “child” apps for each policy type (e.g. life and health insurance). This saved 20 minutes per form, eliminated duplication and ensured data accuracy. The platform converted paper forms into digital versions that could be accessed and used on any device.
- Automated Document Generation & Immediate Delivery: With custom templates brokers generated and sent full policy documents to clients instantly with health insurance digital forms, saving 2 hours per quote and eliminating back-office processing. Clients received their documents via email often before the broker had even left the appointment. The platform also supported online payments, so users could collect payments through forms.
- API Driven Data Sharing Across Systems: They used the forms2 platform to push client data to insurance providers and Financial Experts’ SharePoint system via APIs, ensuring data consistency and saving manual data entry time. This eliminated duplication and reduced back-office workload.
- Multi-Language Support & Compliance Fields: With Polish and English language support built-in, brokers could capture and display information as needed for compliance and client clarity. Required fields on their health insurance digital forms ensured all legal confirmations were captured correctly, created a secure and standard process for clients and brokers.
The Results
The forms2 no-code white label app platform helped out with HUGE time savings, increased daily capacity and cost savings – let’s break down the benefits:
- Time Savings: By generating documents and reducing data entry through online forms Financial Experts Partnership saved 2 hours per quote. Brokers could now see 50% more clients daily – from 10 to 15 – and that’s 10 hours a day or 50 hours a week. That’s an extra day a week for brokers to focus on new business.
- Cost Savings and Reduced Back-Office: Automation saved costs by reducing back-office work. Brokers capturing data on digital forms for health insurance and generating documents onsite meant manual data handling and document creation in the office was almost eliminated, saving on labour costs and scalability without additional staff. The platform also allowed for the creation of specific types of forms including quote forms, health insurance policy quotes,order forms, invocies and reminder forms.
- Better Client Experience and Faster Policy Completion: Clients get their documents in minutes thanks to the platform’s digital forms that they used alongside their no-code app for health insurance. Their experience is improved and policy completion is streamlined. Automated multi-language support and required fields ensured data accuracy and compliance, every client interaction met language and legal standards including GDPR digital forms.
- Scalable Model: forms2’s white-label no-code app solution allowed Financial Experts Partnership to build a cost-effective, fully branded no-code app complete with branded digital forms. By removing paper delays and ensuring data accuracy they have a scalable model to meet growing client demand without the overhead of a bespoke app – because we know white label apps cost less than traditional development!
After using our white label app service – forms2’s no-code platform, Financial Experts Partnership saw 50% more clients daily, 2 hours per client and 50 hours per week in time savings – all while reducing costs, increasing compliance and a seamless client experience to support growth in the Polish insurance market.
Best of all all, it only takes a few minutes to switch their paper froms to digital forms!
How forms2’s No-Code White-Label App Works
- Drag and drop interface to create and customise forms with no coding knowledge.
- Choose from templates or build your own forms from scratch, add fields, checkboxes and more as needed.
- The platform integrates with other systems to reduce manual data entry errors.
- Also generate reports to increase efficiency and automation in workflows.
The Benefits of Digital Forms for Insurance
Digital forms is a game changer for insurance companies, solving many of the problems with paper forms. One of the biggest benefits is efficiency. With digital forms forms can be completed fast and easy, reducing administrative costs and the overall client experience. This streamlined process means faster data collection and processing so insurance companies can serve more clients in less time.
Accuracy is another big advantage of digital forms. By removing manual data entry digital forms reduce the risk of errors and ensure the collected data is complete and accurate. This accuracy is key to compliance and servicing policyholders.
Digital forms also provide accessibility, policyholders can access and complete forms anywhere, anytime. This is particularly useful for people with disabilities or those who can’t visit physical offices – just send them a digital form. Digital forms also contribute to environmental sustainability by removing paper, reducing waste and minimising the environmental impact of insurance data collection.
You can read way more about the benefits of digital forms vs paper forms here – with mini case studies too!
How forms2’s No-Code White-Label App Works
You’ve probably seen it by now on all of our case studies for digital forms and white label apps, but forms2’s no-code white-label app platform changes the way insurance companies create digital forms to track and collect data. The platform is user-friendly, insurance companies can create digital forms with no coding knowledge. With templates and customisation options they can design forms to their needs.
The platform integrates with existing systems and workflows so the transition to digital forms is seamless and easy. Policyholders can access and complete digital forms anywhere, anytime for a convenient and flexible data collection. Real time data collection and analytics means insurance companies can collect data instantly via accurate digital forms and make decisions based on the data. This integration and real time functionality makes it all operate smoother.
Features You’ll Love
The forms2’s platform has a range of features to make creating and managing digital forms easy. Drag and drop form builder allows users to create digital forms fast and easy with no coding knowledge. This intuitive tool allows insurance companies to design forms to their needs.
Conditional logic is another feature, forms can adapt dynamically based on user input. This reduces errors and improves the overall user experience by only showing the user relevant questions. Mobile optimisation means digital forms are accessible and usable on all devices, smartphones and tablets so policyholders can complete forms on the go.
The platform also integrates with existing systems and workflows, including CRM and policy administration systems. This integration means the data collected from digital forms is fed into the company’s overall operations. Real time data collection and analytics provides insights, insurance companies can monitor and analyse data as it’s collected and make better decisions and operate more efficiently.
The Future of Insurance Data Collection
The future of insurance data collection is digital, technology is driving innovation in the industry.
Customer experience is key, insurance companies will be looking for easy to use digital forms and streamlined data collection and digital forms help you do that. As policyholders expect seamless digital interactions companies will need to make sure their data collection is user friendly and efficient.
Data security will be another area of focus. As data collection goes digital insurance companies will need to protect sensitive information, implement robust security measures to prevent breaches and comply with regulations. Fortunately all forms2 digital forms are GDPR compliant!
Mobile will be a big part of insurance data collection, policyholders will expect to access and complete digital forms anywhere, anytime. This means mobile optimisation and digital forms that work across all devices.
In short the future of insurance data collection is digital. So make sure you’re using a no-code app and digital forms for your insurance policy data capture!
View more digital forms and no-code app case studies here.
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