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How forms2 no-code apps improve Multi-Skilled Visit (MSV) Teams

Written by Lee Glynn
March 21, 2024
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In our mini case study, we show you no code Multi-Skilled Visit (MSV) apps made with forms2 resulted in significant improvement for one company, streamlining the access agreement process through MSV digital forms with media data capture

Today we’re talking about solving problems in the 5G telecoms installation industry, specifically how no-code multi-skilled visit (MSV) apps helped one company capture hundreds of thousands of images while making their app screens and data collection more efficient.

Our client, let’s call them PHONE COMPANY, realised their existing access agreement apps and Multi-Skilled Visit data capture didn’t allow them to capture hundreds of images and was slowing down the agreement approvals between a landowner and a telecommunications operator, as well as slowing down the installation and operation of telecommunications apparatus. Fortunately, they spike to our platform specialists to help them build better Multi-Skilled Visit digital forms and no-code apps.

Let’s have a closer look at how we helped them.

How forms2 no-code apps improve Multi-Skilled Visit (MSV) Teams image 2

The BACKGROUND – Multi-Skilled Visit (MSV) and image capture forms

PHONE COMPANY, a leading telecom operator, was engaged in a nationwide project to install 5G infrastructure. This extensive project involved multiple departments conducting multi-skilled visits (MSVs) and site surveys across various locations, each crucial for assessing the suitability of new sites for electronic communications apparatus installation.

The PROBLEM with their current access agreement process

The primary challenge was the need to efficiently capture and manage hundreds of images for each site survey, a task their existing access agreement and MSV software struggled with. It simply couldn’t handle the number of images being taken by their cross country field teams and it was slowing down site surveys, installations and workflow tracking – you name it. The project required a solution that could ensure seamless cross-departmental collaboration while allowing department-specific access to data on mobile phones and tablets with image capture capability. This was crucial for effective project management and adherence to the new Electronic Communications Code. Images also had to be easily accessed by managers, with the ability to conduct site surveys with images and everything had to be stored safely in the cloud. Digital forms had to be compliant with GDPR and HIIPA standards.

The SOLUTION with forms2 no-code MSV data Capture apps

PHONE COMPANY adopted a no-code app built on the forms2 platform, tailored to address these unique challenges that field teams and managers had. Here’s how!

1 – Enhanced Image Capture and Management for Multi-Skilled Visit Access Agreements

The no-code app was designed to handle the capture of hundreds of images per site, crucial for documenting the progress of 5G installations as field teams and managers could cross-reference existing images to make sure the site was suitable for the installation. This also ensured compliance with access agreements under the Electronic Communications Code.

2 – Department-Specific Access

Tailored access was provided to different departments with role-based access controls, ensuring that each team could view and manage data relevant to their specific tasks, locations, and requirements of the access agreement. The team only had access to the sites they needed, ensuring that the installation was running smoothly with the right information for the right site.

3 – Cross-Departmental Visibility for Managers:

One of the key components that the no-code app had to include was that managers were granted overarching access to the app, enabling them to view cross-departmental data and any images and access agreements they needed. This made sure that managers could create, manage, and track workflows with digital forms, push them out to field teams and hen make sure that all activities were aligned with the statutory rights and obligations under the Electronic Communications Code.

4 – A User Interface ANYONE Can Use

Field teams don’t have too much time on their hands when a big installation is on. Fortunately the easy-to-use forms2 platform is designed to make sure that the app’s user interface is optimised to accommodate the diverse needs of different teams, ensuring ease of use, quick data entry, and compliance with planning permission requirements. Need a different language? No worries. Need additional features? No problem. Need skip logic and mandatory fields filled out? We’ve got it covered.

5 – Real-Time Project Management

The no-code telecoms multi-skilled visit app that PHONE COMPANY created on our drag-and-drop platform made real-time project management so much more easier. This allowed PHONE COMPANY to effectively track the progress of 5G installations across the country, including the conduct of multi-skilled visits and site assessments. Managers and field teams could keep forms up-to-date from anywhere with a click, gather correct and consistent information complete with high-quality images with GPS tagging. Back office teams and citizen developers in the IT department could now build dynamic forms that adapt based on user input needs and site requirements and we happy to say that the telecoms team is now meeting expectations by tracking progress and time more effectively.

How fast was it to Implement the Multi-Skilled Visit Digital Forms?

We’ve discussed how to build a digital form with forms2, and it takes literally few minutes. So after we worked with PHONE COMPANY to help them customise their no-code app to meet PHONE COMPANY’s specific needs, and they aligned it with the requirements of the new Electronic Communications Code and the various access agreements, training sessions were conducted for different departments to get them up to speed with the app’s functionalities and image capture capability. Their citizen developers went from no-code beginners to experts in a few days!

So What Were The Results After Implementing the MSV Digital forms and no-code app?

1 – Streamlined Data Capture

The app’s robust image capture abilities significantly streamlined the process of documenting site surveys and installations, ensuring that each property was suitable for the installation and allowing every team to take as many pictures as they needed to (server permitting). They could capture literally thousands of images and include them in MSV digital forms where previously this would slow their software down.

2 – Teams could collaborate, and they knew what they were doing

Department-specific access, coupled with total managerial oversight, resulted in much better collaboration and coordination across the telecoms project, ensuring that each site was suitable and met the requirements of the electronic communications code while ensuring landowners and project avengers were kept informed.

3 – Improved Project Oversight

Managers had instant access to the telecoms project’s status, aiding in effective decision-making and resource allocation, and ensuring that further action was taken where necessary. They had the images to prove it and electronic signatures with job sign-off sheets ensured they knew the status of each project almost instantly.

4 – Increased Efficiency – Reduction In Wasted Time

The user-friendly interface of the app enhanced efficiency, reducing the time spent on data entry and management while snoring field teams could get to work faster, armed with avll the information they needed. Best of all, back office teams no longer had to wait for images being emailed as the no-code multi-skilled visit app could automate it for them.

5 – Successful 5G Deployment

The no-code MSV app and multi-skilled visit forms solution played a crucial role in the successful and timely rollout of PHONE COMPANY’s 5G network across the country.

How forms2 no-code apps improve Multi-Skilled Visit (MSV) Teams 1

Conclusion

The integration of a custom no-code app for Multi-Skilled Visit and access agreement collection built on the forms2 platform proved to be a game-changer for PHONE COMPANY.

At the end of the day, the teams could take and upload as many images as they needed to to the MSV digital forms without slowing the app down.

We’re proud to see that the app that was built on the forms2 platform not only addressed the specific challenges of the 5G installation project but also set a new standard in managing large-scale telecom projects through enhanced data capture, departmental collaboration, and effective project management. A key feature was the app’s alignment with the Electronic Communications Code and its ability to manage complex access agreements and multi-skilled visits across various nation-wide sites and properties ensured PHONE COMPANY’s compliance and operational success in the dynamic field of electronic communications and telecoms installation.

Problems we get asked to solve with access agreements and Multi-Skilled Visit forms

How can we efficiently manage and share large volumes of site survey data, including hundreds of images, across different departments?

Forms2Mobile’s no-code app allows for the seamless capture, organization, and sharing of extensive site survey data, including images, across various departments, ensuring efficient project management.
What solution can help us comply with access agreements and the Electronic Communications Code while conducting Multi-Skilled Visits (MSVs)?

The app ensures compliance with legal requirements such as access agreements and the Electronic Communications Code, providing a streamlined process for conducting MSVs and managing related documentation.
How can we provide department-specific access to data while allowing managers to have an overview of the entire project?

Forms2Mobile offers customizable access controls, enabling department-specific data access while allowing managers to view cross-departmental information for effective oversight of the entire project.
In what ways can we streamline the process of assessing new sites for the installation of electronic communications equipment?

The app facilitates efficient site assessments by enabling quick data entry, image capture, and real-time collaboration, making the process of evaluating new sites for equipment installation more streamlined 10x more effective! View our digital forms and no-code apps case studies to see how we’ve helped countless other businesses!

Speak to a platform specialist today and let’s improve your image capture, data capture and Multi-Skilled Visit processes in days.

Speak to our platform specialists today or start your free trial!

Go from no-code beginner to expert in days, not months.

14-day trial. No Fee. No obligation. Try today.

Try the EASIEST digital form & no-code app builder

14-day free trial

FAQs

Here are some of the major questions we get asked by telecoms companies when building no-code apps for multi-skilled visit forms.

How can we ensure minimal disruption and quick resolution in case of any issues during MSVs, as per the landowner protection guidelines?

When you build an app with forms2, you can capture images and document everything, with instant access to historical documents via the cloud. Any issues or damages during MSVs can be quickly documented and addressed, ensuring compliance with landowner protection guidelines and maintaining good relationships with property owners.

What solution can help us comply with access agreements and the Electronic Communications Code while conducting Multi-Skilled Visits (MSVs)?

Using a no-code app with access to legally binding documents and image capture ensures compliance with legal requirements such as access agreements and the Electronic Communications Code, providing a streamlined process for conducting MSVs and managing related documentation.

How can we provide department-specific access to data while allowing managers to have an overview of the entire project?

The forms2 platform offers role based access controls that are customisable to your needs, enabling department-specific data access while allowing managers to view cross-departmental information for effective oversight of the entire project. Only those who are granted access, have access.

In what ways can we streamline the process of assessing new sites for the installation of electronic communications equipment?

When you use a no-code app for MSV and access agreement, it facilitates efficient site assessments by enabling quick data entry, image capture, e-signature capture and real-time collaboration, making the process of evaluating new sites for equipment installation more streamlined and effective. Best of all, you can automate the delivery of information to the back office as soon as a digital form is filled out. This means ZERO lost paper and completely trackable, auditable lines of communication between field teams and your back office. No more waiting around for paper forms to be brought back to the office or images emailed – it’s all automated.

How can we ensure minimal disruption and quick resolution in case of any issues during MSVs, as per the landowner protection guidelines?

Again, you have access to all the data you’ve put in. By using the forms2 platform for your multi-skilled isit and access agreement telecoms app, any issues or damages during MSVs can be quickly documented and addressed, ensuring compliance with landowner protection guidelines and your relationship with landowners and property owners is intact!

These questions highlight the challenges managers face in the telecom industry regarding site surveys, data management, legal compliance, and project oversight, especially when it comes to Multi-Skilled Visits. We know that the forms2 platform effectively addresses these challenges, offering a comprehensive tool for managing large-scale telecom projects because we specialise in helping people like you build the apps to do it faster, cheaper and better.

Speak to our platform specialists today or start your free trial!

Go from no-code beginner to expert in days, not months.

14-day trial. No Fee. No obligation. Try today.

Try the EASIEST digital form & no-code app builder

14-day free trial

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